How can we help?

Find answers to common questions below, or reach out directly. We're a small team and we read every message.

💡Tip — Most issues can be resolved by ensuring you're on the latest version and that iCloud is enabled.

🚀 Getting started

📚

Create a deck

Tap + on the Library tab.

🧠

Study

Open a deck and tap Study.

📥

Import decks

Import CSV, TSV, or JSON files.

🤖

AI features

Generates descriptions and card suggestions.

My decks aren't syncing

Make sure iCloud is enabled on both devices. Sync usually completes within 30 seconds.

Why don't I see all my cards every day?

Rappelia uses spaced repetition (SM-2+). Cards you know well appear less often.

What do the card ratings mean?

Again (red) = didn't remember. Hard (orange) = partially. Good (green) = correct. Easy (blue) = effortless.

The AI features aren't available

Requires iPhone 15 Pro or later, iPad with M-series chip, iOS 18.4+.

Can I use Rappelia offline?

Yes. All flashcards and study sessions work fully offline. Explore tab requires a connection.

Send us a message. Please include your device model and iOS version.